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Jederzeit und überall mit der eigenen Büronummer über das Handy oder andere Endgeräte telefonieren – egal, ob man gerade im Büro oder auf Mallorca ist. Möglich macht das eine virtuelle Telefonanlage auf dem eigenen Server.

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Ein paar Funktionen im Überblick

[/fusion_title][fusion_checklist type=“icons“ icon=“fa-circle fas“ iconcolor=“var(–awb-color4)“ hue=““ saturation=““ lightness=““ alpha=““ circle=“no“ circlecolor=“var(–awb-color1)“ textcolor=““ size=“18px“ item_padding_top=““ item_padding_right=““ item_padding_bottom=““ item_padding_left=““ divider=“yes“ divider_color=““ odd_row_bgcolor=““ even_row_bgcolor=““ margin_top=““ margin_right=““ margin_bottom=““ margin_left=““ hide_on_mobile=“small-visibility,medium-visibility,large-visibility“ class=““ id=““ parent_dynamic_content=““][fusion_li_item]Anrufbeantworter mit Benachrichtigung per E-Mail[/fusion_li_item][fusion_li_item icon=““ awb-switch-editor-focus=““ iconcolor=““ hue=““ saturation=““ lightness=““ alpha=““ circlecolor=““]

Zeitschaltung minuziös konfigurierbar (z. B. für Sonn- und Feiertage geht nur der Anrufbeantwortet heran, oder es wird an eine andere Rufnummer weitergeleitet)

[/fusion_li_item][fusion_li_item]Anrufweiterleitung (Makeln)[/fusion_li_item][fusion_li_item]Optionale BLF-Funktionen („Ist mein Kollege gerade am Telefon?“)[/fusion_li_item][fusion_li_item]Optionale Videotelefonie[/fusion_li_item][fusion_li_item]Zugriff auf Handy Kontakte und/oder eigenes Telefonbuch[/fusion_li_item][fusion_li_item]Einfache Integration in bestehende CRM-Systeme zur direkten Anruferkennung und Gesprächsnotiz[/fusion_li_item][fusion_li_item]Zentrale Gesprächsaufzeichnung für Qualitätssicherung oder Dokumentation[/fusion_li_item][fusion_li_item]Fax-to-Mail und Mail-to-Fax Funktionen – auch ohne klassisches Faxgerät[/fusion_li_item][fusion_li_item]Erweiterbare Benutzerverwaltung mit unterschiedlichen Rollen und Rechten[/fusion_li_item][fusion_li_item icon=““ awb-switch-editor-focus=““ iconcolor=““ hue=““ saturation=““ lightness=““ alpha=““ circlecolor=““]

Unabhängig von Providern wie Telekom oder Vodafone

[/fusion_li_item][fusion_li_item icon=““ awb-switch-editor-focus=““ iconcolor=““ hue=““ saturation=““ lightness=““ alpha=““ circlecolor=““]

Telefon Software auf dem Handy oder anderen Endgeräten (PC, IP-Telefon, etc.)

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Fazit

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Auch hier ist dies nur ein kleiner Einblick in die Funktionalitäten. So lassen sich beispielsweise auch interaktive Sprachmenüs – wie bei einer Hotline – (IVR) einrichten, bei denen Anrufer durch Sprachansagen und Tasteneingaben gezielt weitergeleitet werden – ideal, um direkt den passenden Ansprechpartner zu erreichen oder Informationen wie Öffnungszeiten automatisiert bereitzustellen.

Die gesamte Kommunikation lässt sich auf Wunsch verschlüsseln, um höchsten Datenschutzanforderungen gerecht zu werden.
Und für Teams, die viel im Homeoffice oder mobil arbeiten, gibt es Funktionen wie Konferenzschaltungen, Chat und Präsenzanzeigen – alles zentral über die gleiche Plattform.

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